Our People
Our Technology
Your Advantage
At Empereon, our commitment to excellence starts with a commitment to you, our client. It starts with our first contact with you, continues with the contact we make with your customer and doesn't end until you are completely satisfied with your results.
Because we take the time to understand your needs, your business goals and your potential customers, we are able to speak the language of your business. It's all part of making you the center of our universe.
What makes our universe superior? Empereon is small enough and flexible enough to adapt to business climate fluctuations. We can deliver results consistently at a reasonable cost. We have the ability to produce timely, customized reports with information that will help your business perform at its best.
The role we play in the success of your organization is one we take very seriously. When you put us on your team, we play to win. We are committed to you, and to the customers you depend on to make you successful. Because when you succeed, so do we.
Simply put, our greatest asset is our people. At Empereon, we believe our success is the result of the combined effort of each individual involved. That's why one of our goals, as a company, is to create an environment where our Marketing Professionals feel they are instrumental to the success of the company. That's also why we maintain a 14:1 Marketing Professional to management ratio.
To us, training is more than just talk. It is an integral part of our management philosophy. Our goal is not just to push people through training, but to develop professionals with product knowledge, impeccable sales skills and real computer know-how. We assure that before any of our Marketing Professionals go "on-line" with your campaign, they are as committed to and knowledgeable about that campaign as anyone on your own staff. And, we pay for that training, not you.
Our low Marketing Professional to management ratio gives us opportunities that few other companies have. It gives our managers and trainers the opportunity to work with individuals one-on-one…to help them produce…which increases our retention of well trained professionals…which lowers our operating costs…which makes our clients happy with our performance…which earns us more work…which makes us stronger.
We believe in our universe of personnel excellence. At the center of that universe, our clients feel well taken care of.
Ask us about our "Market Profiler" product... This product helps develop and profile your entire sequential calling database for the maximum market discovery and productivity.
Ask us about our new "Address Verification and Correction" product... We CASS address certify all of your sales for 100% compatibility for your in-house router.
We are skilled in system integration and client/server database development. We understand the telemarketing function, inside and out, and we aim to understand your business needs as completely. We listen, we customize and we offer tailored solutions that most companies don't have the expertise to develop.
With the fastest, most efficient and most flexible technology in the call center industry, Empereon is well equipped for excellence. It starts with our systems, the best hardware and software products money can buy.
Each of our desktop workstations run Windows XP for maximum flexibility, performance, and security. Our data warehouse servers are the latest Dual Core, fully redundant, highly available systems on the market. We employ state of the art inbound/outbound call center technology for the ultimate in efficiency and compliancy.
But our real technological advantage goes beyond state-of-the-art equipment. What makes us truly advanced is our ability to choose the right tools for the job, to design the most efficient way possible of meeting our clients' challenges. Our expertise in system integration and Client/Server database development is unparalleled. We "speak" all the most vital programming languages. We are experts in integration and development of Main Frames, Mid-Range, Minis and Personal Computers.
We believe our job is not just to find a technological solution, it's to create one. We can custom design and develop software/hardware applications. For instance, we have designed and are constantly improving software that integrates our data warehouses with our clients' host systems, for faster response time to customer concerns, faster order processing and a decreased need for in house data entry processing. We can track anything a client desires, including: Do-Not-Calls, Businesses, No Interests (and reason for no interest), Sales, etc. The reporting possibilities are limitless.
The purpose behind our technology is to empower our clients. We want to provide you with the tools that allow you to remotely manage your calling campaigns and reports. Our expertise is an advantage that goes way beyond technology. Put it to work for you.
Empereon Marketing was founded in 1997 by four dedicated professionals with one goal in mind: to bring a new measure of excellence to the telemarketing industry.
Our accomplishments in the telemarketing arena are groundbreaking. From data warehouse designs to political calling campaigns, the expertise of these four individuals represents true brilliance and innovation in telemarketing!
Travis Bowley
Travis has 12 years of management experience in both the collections and telemarketing industries. Most recently, he served as Vice president of Operations for a telemarketing service company, serving clients such as the New York Times, the Los Angeles Times and the Detroit News/Free Press. Prior to that, he was the Sales and Marketing Director for FM Services Corporation where he brought U.S. Government political calling campaigns to the telemarketing arena, with clients that included the Indiana Republican Party and various congressional and gubernatorial races across the country. Travis holds a Bachelor's degree form Grand Canyon University in Marketing and Communications.
Lisanne Hewel
Lisanne has eight years of sales, marketing and business operations experience, including company start-ups, business development, corporate mergers and acquisitions. Most recently, she served as the Vice President of Marketing for NationsNet inc., an Internet Service Provider. Prior to NationsNet, Lisanne was a Corporate Network Integration Specialist for MCI Telecommunications, where she analyzed and proposed telecommunications, data transmission and customer support solutions for large corporate clients. Her experience also includes Operations and Training Management in various Call Center Operations. Lisanne holds a BS in Business Management & Administration from Oklahoma State University.
Bryan McRoberts
Bryan McRoberts has 15 years experience in Computer Programming, System’s Design
and Engineering. Additionally Mr. McRoberts has several years of telephony
experience with Northern Telecom / Lucent switching platforms including Northern
Telecom’s DMS 100/200 and 500 trunk switches.
As Co-Founder and Vice President of Systems for a previous Arizona based telemarketing servicing company, Mr. McRoberts was responsible for evaluation, purchase, installation and integration of all voice / data / network hardware and software. Included in these responsibilities was the integration of teleservicing and collections platforms between multiple centers.
Prior to that, he served as a Senior Business Analyst for Bank One Bank Card Division, in charge of daily Call Center Operations and Collections Data analysis. Additional responsibilities included the Bank One BP Oil Credit Card Integration Project and was part of the Bank One Corporate Re-Engineering team to streamline Bank One Bankcard operations. Serving as a Senior Systems Integration Engineer / Sales Engineer for Melita International, he was instrumental in the development of clients such as GMAC Leasing, Ford Motor Credit, Fingerhut and Chevy Chase Bank. Mr. Mcroberts holds a BS degree from the University of Minnesota in Computer Science along with an Associates Degree from Minneapolis Technical College in Electronics.
Andrew Hill
Andrew is a software engineer with over ten years' experience in the fields of software engineering, database design and development, networking and micro to mainframe connectivity. Included in his list of technological accomplishments is the development and implementation of a ground breaking telemarketing lead generation and data warehousing system. As Lead Developer for LG&E Energy Corporation, Andrew helped develop a sophisticated natural gas and electricity trading system. As a senior software engineer for Melita
International, he designed custom applications for key clients, including BankOne Direct Marketing. Andrew holds an ABA degree in Data Processing from Crandall College.
You won't find a more efficient, more dedicated, more professional team to help you boldly go into an uncharted telemarketing campaign. Count on Empereon to take you there and we'll deliver what you've been looking for - customers, leads, answers and results.
Don't limit your possibilities! Because Empereon Marketing is a full service telemarketing agency, YOU define the service that you receive! You tell us who you want to reach and we will show you how we can do it. With technology designed by Empereon, we can penetrate your market more effectively you ever thought possible.
We customize the service, applications and output for each of our clients. We will work with you on everything from phone scripts and market questions to budget issues and sales reports. We can to everything from direct realtime download/upload of sales / verifications / statistics down to hardcopy. Whatever medium you are comfortable with, so are we.
Don't let your customers, clients or constituents wait another day. Let us give them a call.
